問い合わせ、FAQ管理ページ

{"xsrfToken":"672c4a64a763e3dfe2e62baf31afece10fb6e766_lout","branding":{"id":"3","key":"pkgser","name":"問い合わせ、FAQ管理ページ","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#fcfeff","headerLinkColor":"#292929","headerLinkHoverColor":"#003378","headerLinkHoverBGColor":"#003378","headerBadgeColor":"#003378"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/61cb71c6-79f3-46df-8a29-46fc34d60676/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjliYTk4NC0wMmM2LTQ5YjgtOTIyNi0xYTBmOWQ5MzdlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxY2I3MWM2LTc5ZjMtNDZkZi04YTI5LTQ2ZmMzNGQ2MDY3NiI6WyJyZWFkIl19LCJleHAiOjE3NDM2NjYwMjUsIm5iZiI6MTc0MzY2NTQyNX0.zpMM7WcIP_2tr9ZV9Q_Icph8U3fLQi1D5kMa067XTDU&client=529ba984-02c6-49b8-9226-1a0f9d937ec7&mode=fit","logoId":"61cb71c6-79f3-46df-8a29-46fc34d60676","isLogoAvailable":true,"helpCenterTitle":"東京ガス株式会社　ヘルプデスクTOP","sharedPortalName":"ヘルプデスクTOP","userInitialAnnouncementHeader":"ヘルプデスクからのお知らせ(主要ページリンク)","userInitialAnnouncementMessageWiki":"<p><a href=\"https://joy-pkg-support.atlassian.net/wiki/spaces/OP/pages/12615685\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ヘルプデスクについて</a><br> <a href=\"https://eee.tokyo-gas.co.jp/lp/joy/watcher/lp/price/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">JoyWatcherの仕様、価格についてはこちらから</a><br> <a href=\"https://secure-link.jp/wf/?c=wf18350170\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">WebAdapter、MutiView、BAToolのライセンス発行はこちらから</a><br> <a href=\"https://secure-link.jp/wf/?c=wf10521814&amp;_gl=1*1vr8t37*_gcl_au*MTk3MDQ2Mjk4My4xNzQyODcwOTIx*_ga*MjA2NDI0NDE4OS4xNzI2NjMyODU5*_ga_QM0FV3G555*MTc0Mjg3MDkyMS4yMC4xLjE3NDI4NzEwNjEuNTkuMC4w&amp;_ga=2.96656605.379382925.1742870962-2064244189.1726632859\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">JoyWatcherSuite Webkitのオフライン認証／削除申請はこちらから</a><br> <a href=\"https://joy-pkg-support.atlassian.net/servicedesk/customer/portal/3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">パッケージ問い合わせ用ページ</a><br> <a href=\"https://joy-pkg-support.atlassian.net/wiki/spaces/JOY/pages/5996556/JoyWatcherSuite\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">JoyWatcherSuiteマニュアル</a></p>\n<p>3/18<br> この度ヘルプデスクTOPページの改修を行いました。<br> 改修に伴いこれまで問合せ・ナレッジ検索の際は、ユーザー申請が必要でしたが不要になりました。<br> ※ユーザー登録がお済みでないお客さまが問い合わせの履歴確認等を行いたい場合は、お客さまにてAtlassian アカウントを登録していただいた上で、問い合わせを行っていただく必要があります。<br> これまでにユーザー申請いただき、登録済みのお客さまに関しましては従来通りご使用いただけます。</p>","translations":{"en-US":{"helpCenterTitle":"東京ガス株式会社　ヘルプデスクTOP","sharedPortalName":"ヘルプデスクTOP","announcementHeader":"ヘルプデスクからのお知らせ(主要ページリンク)","announcementMessage":"[ヘルプデスクについて|https://joy-pkg-support.atlassian.net/wiki/spaces/OP/pages/12615685]\n[JoyWatcherの仕様、価格についてはこちらから|https://eee.tokyo-gas.co.jp/lp/joy/watcher/lp/price/]\n[WebAdapter、MutiView、BAToolのライセンス発行はこちらから|https://secure-link.jp/wf/?c=wf18350170]\n[JoyWatcherSuite Webkitのオフライン認証／削除申請はこちらから|https://secure-link.jp/wf/?c=wf10521814&_gl=1*1vr8t37*_gcl_au*MTk3MDQ2Mjk4My4xNzQyODcwOTIx*_ga*MjA2NDI0NDE4OS4xNzI2NjMyODU5*_ga_QM0FV3G555*MTc0Mjg3MDkyMS4yMC4xLjE3NDI4NzEwNjEuNTkuMC4w&_ga=2.96656605.379382925.1742870962-2064244189.1726632859]\n[パッケージ問い合わせ用ページ|https://joy-pkg-support.atlassian.net/servicedesk/customer/portal/3]\n[JoyWatcherSuiteマニュアル|https://joy-pkg-support.atlassian.net/wiki/spaces/JOY/pages/5996556/JoyWatcherSuite]\n\n3/18\nこの度ヘルプデスクTOPページの改修を行いました。\n改修に伴いこれまで問合せ・ナレッジ検索の際は、ユーザー申請が必要でしたが不要になりました。\n※ユーザー登録がお済みでないお客さまが問い合わせの履歴確認等を行いたい場合は、お客さまにてAtlassian アカウントを登録していただいた上で、問い合わせを行っていただく必要があります。\nこれまでにユーザー申請いただき、登録済みのお客さまに関しましては従来通りご使用いただけます。","localeDisplayName":"English (United States)"},"ja-JP":{"helpCenterTitle":"東京ガス株式会社　ヘルプデスクTOP ※以下検索窓で、ヘルプが検索できます。","sharedPortalName":"ヘルプデスクTOP","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"pkgser","projectId":10003,"serviceDeskId":3,"name":"問い合わせ、FAQ管理ページ","description":"<p>各パッケージに対する問い合わせ、FAQの管理サイトです。<br> 検索キーワードに調べたい項目を入力頂くことで、お求めの内容について記載されている記事を見つけられる可能性があります。</p>\n<p><a href=\"https://joy-pkg-support.atlassian.net/wiki/spaces/SER/overview?homepageId=13926420\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">こちら</a>をクリックすることで、より詳細に機能、仕様、修正履歴等の検索が行えます。</p>\n<p>直接問い合わせを行う場合には、各パッケージをクリックして、必要事項を記入のうえ、課題を作成してください。</p>\n<p>サイトの仕様や操作ガイド等につきましては、「ヘルプデスクTOP」をクリックして遷移した画面にてご確認いただければと思います。</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"25","name":"JoyCoMESRe","descriptionHtml":"","callToAction":"JoyCoMESRe","introHtml":"<p>JoyCoMESReに関するお問い合わせはこちらからお願いします。</p>","icon":10559,"iconUrl":"https://joy-pkg-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[4],"key":""},{"id":"29","name":"JoyScheduler","descriptionHtml":"","callToAction":"JoyScheduler","introHtml":"<p>JoySchedulerに関するお問い合わせはこちらからお願いします。</p>","icon":10560,"iconUrl":"https://joy-pkg-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[4],"key":""},{"id":"24","name":"JoySmartView","descriptionHtml":"","callToAction":"JoySmartView","introHtml":"<p>JoySmartViewに関するお問い合わせはこちらからお願いします。</p>","icon":10561,"iconUrl":"https://joy-pkg-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[4],"key":""},{"id":"28","name":"JoySPC","descriptionHtml":"","callToAction":"JoySPC","introHtml":"<p>JoySPCに関するお問い合わせはこちらからお願いします。</p>","icon":10562,"iconUrl":"https://joy-pkg-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[4],"key":""},{"id":"21","name":"JoyWatcherSuite","descriptionHtml":"","callToAction":"JoyWatcherSuite","introHtml":"<p>JoyWatcherに関するお問い合わせはこちらからお願いします。</p>","icon":10563,"iconUrl":"https://joy-pkg-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[4],"key":""},{"id":"36","name":"JoyWatcherSuite Webkit","descriptionHtml":"","callToAction":"JoyWatcherSuite Webkit","introHtml":"<p>JoyWatcherSuite Webkitに関するお問い合わせはこちらからお願いします。</p>","icon":10566,"iconUrl":"https://joy-pkg-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[4],"key":""},{"id":"23","name":"JoyWebAdapter","descriptionHtml":"","callToAction":"JoyWebAdapter","introHtml":"<p>JoyWebAdapterに関するお問い合わせはこちらからお願いします。</p>","icon":10564,"iconUrl":"https://joy-pkg-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[4],"key":""},{"id":"26","name":"ヘルプサイト関連リクエスト","descriptionHtml":"","callToAction":"ヘルプサイト関連リクエスト","introHtml":"<p>サイトについての質問、要望はこちらからお寄せください。<br> ユーザーの追加申請、組織名変更等の依頼も、まずはこちらからお願いします。</p>","icon":10513,"iconUrl":"https://joy-pkg-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"パッケージサポート"}],"orderMapping":{"4":[21,23,24,25,28,29,36]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"17a13bed-57f1-3be3-8f7c-94ea470efcd0","appLinkName":"System Confluence","appLinkUrl":"https://joy-pkg-support.atlassian.net/wiki","spaceKey":"SER","spaceName":"公開ナレッジ","spaceUrl":"https://joy-pkg-support.atlassian.net/wiki/spaces/SER","isServer":false},"labels":[],"projectKey":"PKGSER","serviceDeskId":3,"kbLinkDomainURLs":["https://joy-pkg-support.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PKGSER","userLanguageHeader":"","userLanguageMessageWiki":"<p><b>【重要】</b><br> MicroSoft社より発表されたIEのサポート終了に関して、弊社としての対応は、以下をご参照ください。<br> 現時点では、EdgeのIEモードを使用して対応が可能となっております。<br> <a href=\"https://tokyogas.rickcloud.jp/wiki/pages/viewpage.action?pageId=36929546\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">IEのサポート終了に関するご連絡</a></p>","defaultLanguageMessage":"*【重要】*\nMicroSoft社より発表されたIEのサポート終了に関して、弊社としての対応は、以下をご参照ください。\n現時点では、EdgeのIEモードを使用して対応が可能となっております。\n[IEのサポート終了に関するご連絡|https://tokyogas.rickcloud.jp/wiki/pages/viewpage.action?pageId=36929546]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjliYTk4NC0wMmM2LTQ5YjgtOTIyNi0xYTBmOWQ5MzdlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NjY2MjUsIm5iZiI6MTc0MzY2NTQyNX0.vWbLk_g44_VB7HBdy5yQGVHBykiiZ3IYF3VaggiZObY","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"529ba984-02c6-49b8-9226-1a0f9d937ec7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"ヘルプデスクTOP","description":"<p>Welcome to the help center - we're here to help! 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